Effective social media engagement starts with listening. Using monitoring tools we analyse the content and the sentiment of conversations about your brand, your products and your competitors.
This can be done on social media as well as on any other website, including traditional news media.
Social analytics tools come in many shapes and sizes. We are a reseller of the social media monitoring tool Clarabridge CX Social (formerly Engagor) but we frequently deploy other tools used by our customers.